COUNTRY DIRECTOR- AUSTRALIAopen for businessTotal Travel Solutionwww.sabreredappcentre.comWatch videoWatchvideonownowAlbatross Europe 2012ALBATROSS Tours is offeringearlybird discounts of up to 600per couple on its 2013 Europeantours, when booked and depositedby 22 Dec - see page 10 for details.4RAVEL AILY(KTUV YKVJ VJG PGYUFriday 5th October 2012FREE ACCOMMODATIONPLUS 50% OFF FLIGHTSCONTACT SALLY FRAPE ORAINSLIE HUNT ON 02 9231 6444OR EMAIL [email protected] “embrace alignment”NEWLY appointed JetsetTravelworld Limited ceo RobGurney has stressed theimportance of “aligning theTD 2012 footy tip prize winnersTHE Grand Finals are over andso TD can once again announcethe industry’s top footy tippers,after a huge season which sawmore than 1500 travel agents,U SYDNEY BASED ROLE FORGLOBAL COMPANYU MANAGE & MOTIVATE LARGEAUSTRALIAN TEAMU EXECUTIVE SALARYwholesalers & industry suppliersparticipate in our annual AFL andNRL competitions.For the AFL, Brenden Young ofVirgin Australia came out on topwith 341 points and has won tworeturn Emirates flights to Dubai &a stay at the Holiday Inn Al Barsha.Claire Dean from Qantas wasthe AFL second prize winner, andis off to Vanuatu with a friend forfive nights, courtesy of AirVanuatu and Iririki Island Resort.The top NRL tipper - after TD’sown Guy Dundas who wasunfortunately not eligible to win was Ozlem Tuncay of TramadaSystems, who heads to Dubaicourtesy of Emirates and theHoliday Inn Al Barsha.Second prize in the NRL went toJan Alexander of TravelsceneBelrose who’s also off to Vanuatucourtesy of Air Vanuatu and TheGrand Hotel and Casino.economic interests of oursupplier and agency networkpartners and JTG,” as one of thekey goals in his new role.Today’s Travel Daily features anexclusive column from Gurney(see page six) in which he laysout his vision for the future,including the importance of bricksand mortar travel agencies intoday’s evolving retail market.Gurney said he strongly believesin the “relevance and importanceof the independent travel agencynetwork,” - a belief shared acrossboth his current role and hisformer position at Qantas.He said that agents need toensure they continue to providevalue to their partners in thedistribution process, adding that“I believe there is a place foragents to create amazing travelexperiences for their customers”.Eight pages of newsTravel Daily today has eightpages of news and photos,plus full pages from: (click) AA Appointments jobs Albatross ToursSHE IS.HE ISN’T!Are you keeping up to 100% of yourup-front commission? At TravelPartners you will – and you’ll betreated like a VIP(not a number).CALL TODAY:1300 559 527or email: [email protected] &THE USA2013EARLYBIRDSSpring intothe 2012 MelbourneCup Carnival!FINDFIN OUT MORNDOREE www.traveltrade.newzealand.comAAMI Victoria Derby Day, Emirates MelbourneCup Day, Crown Oaks Day & Emirates StakesDay packages available now!2 WEEKSTO GO3 - 10 Nov 12For more information*Conditions apply.Ends October 19SWISS Earlybirds for sale until 15OCT12.SINGAPORE - ZURICHNon-stop daily servicesfrom 13 May 2013.Details hereEconomy GDS published fares from 1230Business GDS published fares from 5590See your GDS or visit our eXperts website for full conditions.Website: Phone: 1300 799 220 Fax: 1300 799 221 Email: [email protected] 1ISSN 1834-3058sabre redapp centreSabre Pacific is yourWant one provider for allyour technology needs?

Corporate Temps - UKCorporate travel temp roles in the UKFlexible assignmentsTravel discounts availableGalileo, Sabre or Amadeus, Top Contact: Kristi Gomm02 9278 [email protected] here for detailsSojourn heading to OzSEABOURN has announced thatAustralia will be included in a116-day 2014 world cruise to beundertaken by the “ultra-luxury”Seabourn Sojourn.New world cruise portsscheduled for Australia includeGeelong and Kangaroo Island aswell as Bunbury, Geraldton andExmouth in Western Australia.The voyage departs Los Angeleson 04 Jan 2014 and finishes inVenice on 01 May 2014.SOUTHAMERICA2013OUT NOWSOUTH AMERICAGALAPAGOS ISLANDS & AMAZON BASIN4RAVEL AILY(KTUV YKVJ VJG PGYUQantas details Dubai plansQANTAS is planning to sell faresto and from Dubai once itreceives regulatory approval forits new Middle East hub, whichwill go ahead whether or not itsalliance with Emirates is given thego-ahead by the ACCC.A ‘Frequently Asked Questions’document issued about thenetwork changes (TD yesterday)provides further informationabout the Dubai move, which willalso see Emirates added as a “validinterline carrier” for travel betweenDubai and the Middle East.In Dubai, for the time beingQantas will not offer STPCarrangements for long stopovers.The document confirms that thefour new Singapore services exSYD will be operated using A330s,while the new MEL-SIN flights willutilise a three class 747 aircraft,with passengers already bookedin First Class to be contacted todiscuss suitable alternatives.MEANWHILE, Emirates hascommented on the decision tonot proceed with the applicationfor interim authorisation, tellingTD that EK and QF were satisfiedthat the “core activities requiredto prepare for the launch of thepartnership.could be successfullyundertaken without the need forinterim authorisation at this time”.The alliance is still on track tolaunch in Apr 2013, with Emiratesadding that the carriers “will bemaking a number of productannouncements in the comingmonths”.DVF Hayman PenthouseDIANE von Furstenburg is set tounveil a new personally designed‘DVF Penthouse’ on HaymanIsland in the Whitsundays.The globally acclaimed fashiondesigner was commissioned tocreate the stunning two bedroompenthouse which is appointedwith beautiful furniture, allupholstered in DVF signaturefabrics, along with an AmericanOak four-poster bed.Hayman’s DVF Penthouse willaccommodate up to four adultsand offer full butler service, allmeals and other inclusions.The official launch of theupmarket accommodation willtake place on 27 Oct.leisure travel agents2013COMPANIONFLY FREE*Click to View BROCHURECall 1300 364 414You’ll love our low fares to New CaledoniaFriday 5th October 2012CALLING ValueDo you want to easily serviceyour customers via the web?Sabre Explore is a highly customisable,sable,easy to use and affordable online solution.ok andBranded with your own agency lookg feesfeel, terms and conditions, bookingebsite.and fares to really make it your website.CLICK HEREAircalin wholesale cutAIRCALIN has today announceda 25% reduction in lead-inwholesale fares to New Caledonia.The new W-class fares areoffered for travel ex SYD and AKLfrom 01 Nov 2012, with regionalgm Ken Triffit saying goodallocations “mean an adequatesupply of lead-in priced seatsthroughout the year”.He said New Caledonia hoteliersare also expected to support theinitiative with a range of offers.1monthuntil thepremiereIn NovemberRoyal CaribbeanInternational will raisethe curtain onAustralia’s PremiershipVoyager of the Seas Click here for moreSabre Explore makes serving your leisure customers via the web [email protected] daily non-stopto Africa.South African Airways. Bringing the World to Africa and taking Africa to the Phone: 1300 799 220 Fax: 1300 799 221 Email: [email protected] 2

Sell Etihad.Win the holiday of a lifetimeCLICK HERE TOFIND OUT MOREWe have the affiliationsto ensure your success.4RAVEL AILY(KTUV YKVJ VJG PGYUDitch your desk job andgo mobile with MTA.Call us 1300 682 5th October 2012Rail Plus launch new-look websiteGLOBAL rail ticket and passwholesaler Rail Plus will nextweek unveil its revamped website,complete with a host of featuresdesigned to improve usability andefficiency for the entire industry.Aside from a new look, theplatform will make use of cuttingedge technologies, providingusers with a faster connectionand easier navigation tools.A new “mega-menu”, featuringevery region and destination in aBecome aVanuatuexpert!single drop-down box has beendeveloped to enable agents toeasily locate their desired product.The new site will also offer theability for users to create andcustomise a list of their mostpopular or frequently sold ticketsor passes for easy access later.Further, a “widget” has beenadded to help with searching forthe most ideal point-to-pointticket or pass for the requestedjourney from the available range.The new will go live from Mon 08 Oct. 200 off NZ RAR fltswia spotnon the nextVanuatu familGo to for details.Are you a travelconsultantwho deservesa break?Go to for*Conditions apply, taxes not includedAIR New Zealand is offering a 200 discount on its SydneyRarotonga Economy fares (nonstop or via Auckland), for travel03-12 Dec and 20 Jan-31 May.To take advantage of the offer,quote RAR200 when bookingonline at, Cook IslandsTourism is giving agents a chanceto win Air NZ tickets to Rarotongafor completing a survey by 17 Oct.Five trips for two are up forgrabs from the regions: NSW/ACT,Vic/Tas, Qld, SA and WA - more packing a scrumNOOSA and the Sunshine Coasthave been chosen as the trainingand recovery base for the British& Irish Lions rugby squads, in amove expected to draw up to25,000 fans to visit the region.Around 200 members of theteam are expected, with SunshineCoast Destination Ltd and TourismNoosa targeting rugby fans toalso visit during the period.GA CGK prem check-inGARUDA Indonesia has rolledout a premium check-in area forExecutive class pax and GarudaFrequent Flyer Platinum membersat Jakarta (CGK) Int’l Airport.The exclusive check-in countersenable eligible pax to pay airporttaxes, make bookings, buy newtickets and re-route flights.Scenic shows off USASCENIC Tours will showcasedestinations from its 2013 USAprogram on Channel Nine’s Todayshow all next week, starting Mon.Today will screen live from NewYork, New Orleans, Natchez,Memphis and Gettysburg, from08 Oct, between 5:30am-9:00am.WindowSeatIF YOU’VE been wondering whythe Tourism Industry Council ofNew South Wales’ website andthe NSW Tourism Awards sitehad disappeared in recent days,they were hijacked by The Joker.Not just any Joker, but byBatman’s arch-nemises himself.As part of his latest evil plot,the super-villain hacked into thesites, adding a photo of himself,a Guy Fawkes mask and asymbol from last year’s OccupyWall Street Movements.TICNSW however had the lastlaugh, with considerablecoverage of the plot provided inThe Australian, giving the sitesworldwide exposure and a spikein web traffic and visits.It was unknown if Batmanhimself foiled the plot, but thesites have since been cleaned upand returned to normal.Council GM Andrew Jefferiesturned the tables on the hackers,thanking them for giving thestate of NSW a considerableamount of free publicity.NTA in favour of QF/EKTHE National Tourism Alliancehas pledged its support for theproposed Qantas/Emirates pact,telling the ACCC the alliance “willassist Australian tourism to adaptand maximise its potential in ahighly competitive and changingenvironment.”NTA chief Juliana Payne said thepartnership would provide aboost to Australian domestic andregional destinations.Japan Ski Holiday SpecialistAs a Ski Specialist, you will sell ski holidays and packages, build a rapportwith clients and use your excellent ski knowledge.JOB DESCRIPTION: %RRN VNL SDFNDJHV LWLQHUDULHV DQG TXRWHV WR VNL GHVWLQDWLRQV :RUN ZLWKLQ D &56 V\VWHP 5HDFK VDOHV WDUJHWV WHDP LQFHQWLYHV DQGOH TXHULHV DQG LVVXHVApplicants to have experience and interest in the ski industry, GDS and&56 H[SHULHQFH Salary package 40 – 50k depending on experience.Please email [email protected] with a cover letter and resume.HUEN RRDS Y, OSO FFON ER!Book a qualifying 2013 Rocky Mountaineer holiday package before November 30, 2012 and receive up to 1,500 per couplein added value! Apply your Early Booking Bonus credit towards exciting activities, spectacular tours, extra hotel nights and evenmore options to enhance your holiday. VISIT ROCKYMOUNTAINEER.COM*Some conditions apply.Website: Phone: 1300 799 220 Fax: 1300 799 221 Email: [email protected] 3

JTG allocates shares4RAVEL AILY(KTUV YKVJ VJG PGYUFriday 5th Oct 2012Singapore stopoversSINGAPORE Airlines, offshootSilkAir and Changi Airport haveagain joined forces to design andpromote a range of SingaporeStopover Holiday (SSH) packages,valid for bookings to 28 Mar andfor travel to 31 Mar inclusive.Starting from AUD 26, a dropfrom 37 last year, the deals willbe designed to offer increasedvalue-add hotels, transportationand attractions in the city state.Packages include combinationsof airport transfers, the SingaporeHop-On-Hop-Off bus, admissionsto 14 key attractions, as well asfood and beverage, hotels andshopping discounts.JETSET Travelworld Limited willaward almost 1 million shares toeligible executives under itsPerformance Rights Plan whichwas approved at last year’sannual general meeting.According to an ASX releasetoday, 97.5% of the Tranche 1performance rights vested on 27Aug, with 950,646 ordinaryshares to be awarded by 31 Oct.Executives covered by the planinclude former ceo Peter Lacazeand cfo Elizabeth Gaines.MGallery Rocks into SydneyNothing cactus about RandallCarnival MIA check-inCRUISE passengers preparing toboard a Carnival liner in Miamiwill now be able to check-in fortheir voyage at Miami Int’l Airportfollowing the opening of anumber of counters at the facility.The counters will be open ondeparture days, with pax given an“Airport Express” card to expeditearrival at the cruise terminal.Coach Tours of Austbreaks downSEVEN head offices and threebranch locations have withdrawnfrom participation in the TravelCompensation Fund, includingCoach Tours of Australia’s HQ inSunbury & its Delacombe branch.Other operations closed or soldinclude Erwins Pacific Travel inKingscliffe, NSW; A1 Travel Groupof Empire Bay, NSW; WesternRoad Liners in Parkes, NSW and100% Adventure in Sydney, NSW.Getaway coverageCHANNEL Nine’s weekend travelprogram Getaway, screening at5:30pm on Sat features segmentson Melbourne’s Brunswick St, theSunshine Coast, Samoa & Russia.MGALLERY is fast becoming aname in the hotel world, and lastnight Accor added the HarbourRocks Hotel in Sydney‘s Rocksdistrict to its rapidly growingupscale MGallery Collectionnetwork (TD 28 Sep).It‘s the fourth MGallery inAustralia, joining The Grand andThe Como in Melbourne, and theFairmont Resort Blue Mountains.A fifth, Melbourne‘s HotelLindrum will join the brand in Dec.“Each one of the MGalleryCollection is remarkable for itsidentity; they have a strikingpersonality and a special story totell,” said David Lowe, Director ofSales & Marketing for HarbourRocks Hotel.The 125-year old hotel, a formerhospital in the Rocks has undergone an 8 million facelift, itsfoundations stripped back,exposing original sandstone andbrick walls, and even boasts aresident ghost, Eric.The rooftop Penthouse, namedthe Harbour View Suite, featuresa spacious bedroom and deluxebathroom with a large outdoorterrace - perfect for entertaining.For those looking to host anintimate dinner, the terrace canbe set to seat up to 20 people,plus a three-piece band.“And, for the big spenders, thehotel in its entirety is available forhire from the Penthouse to the 59rooms, guests can have free reignwith staff on hand to attend toevery whim,” added Lowe.Now you’re flyingA lot goes into making an amazing airline. From a youngfl eet including wide-bodied A330 aircraft, to newBusiness Class cabins, architecturally-designed loungesand a Luke Mangan designed menu. But you knowwhat the most amazing part is? Our people.To find out what we can offer your clients, contact yourAccount Manager or visit virginaustralia.comWebsite: Phone: 1300 799 220 Fax: 1300 799 221 Email: [email protected] 4

4RAVEL AILY(KTUV YKVJ VJG PGYUFriday 5th Oct 2012Roman food finesAir Adventure additionROME City Council has enforceda new law banning the eating offood around most of the city’smonuments, with fines rangingfrom 25 ( 32) to 500 ( 635).AIR Adventure Australia hasexpanded its fleet with the recentacquisition of a Cessna 441Conquest II aircraft.The “Outback Jet” is currentlyundergoing a refit and will take tothe skies for the first time on anAir Adventure trip in early 2013.Departures for next year includeCape York & The Gulf, WesternWedge Wildflower Safari and theHeart of the Flinders Ranges.MD John Dyer said the fasterflying time of the aircraft meantthat no more than 90 minutes isspent in the air on any sector,giving more time to explore eachdestination.The Outback Jet is also availablefor customised tours and smallgroup charters of 4-10 people.See of Malay back for 3rdsTHE GraceHotel in Sydney‘sCBD is the placeto be if you wantto indulge intasty Malaysiancuisine.Starting todayand for the 3rdconsecutive year,the popularhotel is staging aMalaysian FoodFestival Flavours ofMalaysia - andit‘s the real deal.The hotel has flown in four topMalaysian chefs from FederalHotels in Kuala Lumpur to createsumptuous, spicy cuisine that‘stypical of what travellers wouldfind if they dined in Penang,Kedah and Perlis in the northernstates of the country.Grace Hotel general managerPhilip Prately said guests wouldsavour mouth-watering, deliciousbuffet meals at lunch Mon- Friand dinner on Fri and Sat untilthe festival ends on 21st Oct.“We have three different menuson rotation, so it’s not the samebuffet one day to the next there’s a tremendous variety ontap,” Pratley told Travel Daily.The meals cost 38pp for lunchand 48pp for dinner.Sponsors for the festival includeTourism Malaysia, MalaysianAirlines and Ayam Brand Foods.Pictured are executive chef TanKok Siong from Federal Hotels inKuala Lumpur with Philip Pratley.BESydney appointsBUSINESS Events Sydney hasrecruited Cheryl Siow to the roleof Director - China, to supportongoing efforts from the MICEsector in the Chinese market.Based in Shanghai, Siow will joinBESydney Business DevelopmentManager - China, Justin Jia .MEANWHILE, BESydney’s HongKong office will shut at the end of2012, and relocate (with RegionalDirector - Asia, Sinead Yeo) to anew Singapore-based operation.WIN A DOUBLEMOVIE PASSEvery day thisweek TravelDaily is givingone luckyreader thechance towin a doublepass to seeWoodyAllen’snew movie, To RomeWith Love, courtesy of the ItalianGovernment Tourist Office andHopscotch Films.Full of romance and humour, andset in one of the world’s mostenchanting cities, this star studdedmovie is not to be missed!For your chance to win, be thefirst person to send in the correctanswer to the daily question belowto [email protected] two other WoodyAllen films which wereset in a European city?Hint! Watch the movie trailor hereCongratulations to yesterday’s luckywinner, Rosemary Del Borello ofJetset Travel Bassendean.Complimentary diningcoast to coastNext time your clients fly between Perth and the East Coast they canenjoy a hot meal, drinks and in-flight entertainment on us – and beeror wine if they’re travelling after midday. It’s just another way that we’reputting the magic back into flying.For more information, see your Account Manager orvisit virginaustralia.comPerthEast CoastEast Coast refers to Sydney, Melbourne and Brisbane.Website: Phone: 1300 799 220 Fax: 1300 799 221 Email: [email protected] 5

Egencia forecast4RAVEL AILY(KTUV YKVJ VJG PGYUFriday 5th Oct 2012Three Capes TrackTHE first leg of the Three CapesTrack in south-east Tasmania wasopened this week - the 4.7kmlong Cape Huay track.When fully completed, theThree Capes Track will run fromWhite Beach to Fortescue Bay,taking in Raoul, Cape Pillar andCape Huay.It’s expected the track will drawover 10,000 people every year,and generate 3 million annually.Minister for Tasmanian EconomicDevelopment David O’Byrne saidthe 25m project would boostthe Tasman Peninsula’s appeal fordomestic & international visitors.Avalon MississippiAVALON Waterways will beginoffering sailings on the MississippiRiver in the USA in 2013 afterforming a partnership with theAmerican Queen Steamboat Co.Itineraries Avalon will sell inclthe 12-day America’s Heartland:From Music City to the Big Easy.EXPEDIA-OWNED TMC Egenciais predicting that airfares will riseabout 4% next year across theglobe, with a slightly higher figureof 5% forecast for Asia Pacific.The 2013 Global CorporateTravel Forecast cites “still sluggishmarket conditions going into2013” which will see hotel ratesalso rise - but only about 1% inthe Asia Pacific region.“The global economy is volatileand we’ve seen some deteriorationin CEO sentiment in recentmonths,” Egencia president, RobGreyber said.“But suppliers have carefullymanaged capacity this year so weexpect, even with moderatingdemand, some slight pricingincreases in most regions”.TCF Victoria additionsTHE Travel Compensation Fundhas added just four newparticipants in the last two weeks- and all of them are in Victoria.New head office agenciesincluding The Travelling Golfer ofLower Plenty; RMDS TravelServices from Woodend; FinalDestination Travel in Oak Park andEvent Solution Professionalsbased in Bentleigh East.Inbound Sales ManagerEuropcar Australia is seeking an Inbound Sales Manager to build andimplement sales strategies and lead tactical sales activities that willenable targeted revenues from the Leisure market. In this dynamicand challenging role your focus will be on the development of theInternational, Inbound & domestic tour operator market by generatingnew business and increasing revenue through existing partnerships.Your responsibilities will include but not be limited to:UÊUÊUÊUÊUÊiÛi « }Ê Ê « i i Ì }Ê«À Ì Ê Ì Ì ÛiÃÊÌ ÊiÝ« ÌÊ À iÌÊ «« ÀÌÕ Ì ià ÕVÌ }Ê ÀiVÌÊ i} Ì Ì ÃÊÜ Ì Ê iÞÊV i ÌÃÊ Ê Ì À }ÊV ÌÀ VÌÊ«iÀv À ViiÛi « }Êà iÃÊÃÌÀ Ìi} iÃÊÌ ÊÃÕVViÃÃvÕ ÞÊ ÌÌÀ VÌÊÌ À}iÌi Ê VV Õ ÌÃÕ }ÊÀi Ì Ã «ÃÊÜ Ì ÊV i ÌÃÊ Ê iÞÊ À iÌÊ« ÞiÀà ÌÌi }ÊÌÀ iÊà ÜÃÊTo be successful with your application you must have:MK1644UÊ ÊÕ iÀÃÌ }Ê vÊÌÀ Ûi Ê }i VÞÊL }ÊÃÞÃÌi ÃÊ Ê«À ViÃÃiÃUÊ iÝ L ÌÞÊÌ ÊÌÀ Ûi ÊL Ì Ê iÃÌ V ÞÊ Ê ÌiÀ Ì ÞUÊ Õà iÃÃÊ iÛi « i ÌÊiÝ«iÀ i ViÊ ÊV ÀÊÀi Ì Ê ÀÊÜ iÀÊÌÀ Ûi Ê ÕÃÌÀÞ Ãi Ê ÌÊ Ê i L ÕÀ i]ÊÌ ÃÊ ÃÊ Êv Ì ÃÌ VÊÃi ÀÊV ÀiiÀÊ «« ÀÌÕ ÌÞÊv ÀÊ ÊiÝ«iÀ i Vi ÊÌÀ Ûi Ê ÕÃÌÀÞÊ«À viÃà Ê* i ÃiÊv ÀÜ À ÊÞ ÕÀÊ «« V Ì ÊÌ Ê Õ Ê,ià ÕÀViÃ]Ê[email protected]ÊµÕ Ì }ÊÀiviÀi ViÊ Õ LiÀʼHO 21/12.’Face to Face with.Rob Gurney, ceoThe Jetset Travelworld GroupTODAY Travel Daily chats with newly inducted CEOof the Jetset Travelworld Group, Rob Gurney aboutthe evolution of the industry, his objectives, and therelevance of ‘bricks-&-mortar’ agents. Rob took upthe post of CEO Designate in late Aug, learning the‘ins-&-outs’ of JTG under the guidance of formerceo, Peter Lacaze. Prior to taking the helm at JTGlast week, Rob spent 14 years with Qantas, mostrecently as Group ExecutiveQantas Airlines Commercial.How has the travel industry evolved during your career?The most profound changes are, firstly, the emergence of the weband how this has transformed both access to product and speed offlow of information.Secondly, the rapid growth of low cost carriers and the heavily pricestimulated market growth these airlines have created.Thirdly, the “new order” within the full service carrier environment.The growth of Emirates to the largest airline in the world is theleading symbol of this change.The ability of travel agents to adapt and be successful in anincreasing, changing and at times volatile external environment isanother key change.Finally, the changing emphasis of AFTA to advocate in key strategicareas of value for the travel industry.What are your immediate and long-term goals as CEO of JTG?I’ve come into this business with a broad understanding of the partsand the totality of JTG.At Qantas, I was always a key advocate and supporter of the mergerof the JTG and Stella businesses. I am now getting to know themechanics of the individual business units, as well as meeting thepeople who make the business click.I’ve asked Boston Consulting Group to work with Management andour business partners to help frame the strategic options for thebusiness that will set us up for success over the next 3-5 years.I am pretty clear, that for JTG to be successful, our business modelmust embrace aligning the economic interests of our supplier andagency network partners and JTG.What’s your view on the importance of ‘bricks-&-mortar’ travelagencies in today’s market.I think that is a broader issue than just travel. The question is therelevance of ‘bricks-&-mortar ‘retail.If we think about the stakeholders, from the investment funds thatown the retail shopping assets, business that provide managementservices, the retailers large and small, the suppliers and manufacturersof products and services and of course the consumer, there are a lot ofpeople with skin in the game and a lot of capital invested.We have to provide reasons for consumers to want to walk into storesand transact business. So the future relevance and viability of physicalretail will hinge on the experiences that we create for our customers.While debate continues to ebb and flow around the role and presenceof the internet - friend or foe - I unequivocally see it as a friend. It hasbrought an immediacy and access to vast amounts of knowledge andinformation for both clients and travel agents.Similarly, there is often discussion around the “increasing” propensityfor suppliers and partners to distribute their product direct. While Iabsolutely recognise the right of partners to do this; equally I acknowledgethe need for travel agents to ensure they provide value to their partnersin the distribution process. There is a viable balance on both sides.In short, while the look and feel of a ‘bricks-&-mortar’ agency mightchange, as will their place of business, I believe there is a place foragents to create amazing travel experiences for their customers.Website: Phone: 1300 799 220 Fax: 1300 799 221 Email: [email protected] 6

4RAVEL AILY(KTUV YKVJ VJG PGYUQuest punts on BundooraFriday 5th Oct 2012Accor super savingsACCOR has released a Stay 3/Pay 2 special offer, valid at up to1300 select properties around theglobe, including Australia, whenbooked by 21 Oct.The deal is valid at Accor brandsincluding Sofitel, Pullman,MGallery, Novotel, Mercure andIbis, for bookings up to 11 Nov.Technology UpdateToday’s Technology Update is broughtto you by Amadeus IT Pacific.“Ignore andretrieve”(IR). Thenemesis ofthe travelagent.The waiting,thefingernailbiting and sleepless nights untilyour request to the airline isreturned with an ‘HK’ status.You can breathe again.Surely there must be anotherway? There is now. Amadeushas killed the IR!While other companies send amessage to the airline and waitfor the confirmation, Amadeustravel consultants bookingairlines using Amadeus Altéa,share the same PNR andtherefore changes are madeimmediately without the wait.Similarly, when you call anairline and ask them to make achange or add a remark, ithappens in Amadeus in realtime before your eyes. No needto wait for it to come through.And with the majority of seatsout of Australia now onAmadeus’ airline IT platformAltéa - including Qantas,British Airways, SingaporeAirlines, Cathay Pacific andThai Airways – you spend yourtime wisely with Amadeus.What are you waiting for?Sari Vahakoski, ManagingDirector, Amadeus IT PacificA HOST of AFL football legendsvisited the northern-Melbournesuburb of Bundoora recently tohelp open the newest QuestServiced Apartments property.Anthony Koutoufides, AnthonyRocca, Simon Prestigiacomo andGreg Williams, who combinedboast a playing career of over1000 games, turned out alongsideVictorian State MP CraigOndarchie and Whittlesea MayorSteven Kozmevski to declare theproperty officially open.The Quest property consists of71 apartments ranging betweenstudios to three-bedrooms units,each with kitchenettes, laundries,Foxtel and in-room Wi-Fi.Franchisees Ky & Mark O’Sheasaid the signs were positive theirdecision to build a Quest propertyin the growing northern corridorwould be the right one.“Already, we are seeing ourHKT begins expansionAIRPORTS of Thailand hasconfirmed work has commencedon an THB 5.8bn (AUD 185m)expansion of Phuket Airport.Works set to be completed willinclude the construction of a newinternational terminal, to becompleted prior to refurbishmentof the old terminal.An additional 10 aircraft bayswill be installed, improvementswhich will see the number of paxthe airport is capable of handlingdouble to 12.5m per year.Creative earlybirdsCREATIVE Holidays is offering15% commission on CathayPacific earlybird airfares bookedbefore 31 Oct, along with 200land credits on Virgin Australia,Etihad and Singapore Airlines.The wholesaler has also releasedits updated Earlybird airfare guideagent assistance cheat sheet.bookings service the likes of LaTrobe University, RMIT & residentsof the North’s ever expandingindustrial hub,” Ky O’Shea said.The opening of the propertyalso saw the beginning of aworkng relationship with localcharity Youth Foundation 3801,presenting a 2000 donationtoward their mission of creatingopportunities for local youth towork and learn life skills alongsideexperienced business facilitators.Quest Bundoora franchiseesMark and Ky O’Shea are picturedabove at the opening, flankingformer Carlton AFL footballerAnthony Koutoufides.ATDW China e-kitA NEW version of the Tourisme-kit has been released by theAust. Tourism Data Warehouse,including for the first time, a new“Online in China” topic,developed in response to thegrowin

GARUDA Indonesia has rolled out a premium check-in area for Executive class pax and Garuda Frequent Flyer Platinum members at Jakarta (CGK) Int’l Airport. The exclusive check-in counters enable eligible pax to pay airport ta