Tags:

Transcription

Veeam Cloud & ServiceProvider Licensing GuideFebruary 2018www.propartner.veeam.com

ContentsUsing this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Contacting Veeam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Legal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Pricing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Product editions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8License key size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Hypervisor swaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9License content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Receiving license keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Support entitlement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10VCSP rental licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10How to rent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Volume rental agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11No-commit rental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Usage reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Exceeding license counts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Prorating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Revocation for non-compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12VCSP perpetual licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13How to buy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Product license keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Evaluation licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Not for resale (NFR) licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13How to request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13VCSP internal-use licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14How to buy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14License conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Audit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15www.propartner.veeam.com 2018 Veeam Software. Confidential information. All rights reserved. All trademarks are the property of their respective owners.202012018

Using this guideLinksThis document contains a number of links. Some of the links go to the Veeam ProPartner portal, which requires a validProPartner user ID and password. In addition, some of the links to the ProPartner portal only work in the Service Providerview; if a link does not work as expected, confirm that your view in the ProPartner portal is set to “Service Provider.”Revision historyVersion #DateChange summary1.025 January 2016New licensing guide for 2016, including several updates to licensingprocedures based on program updates and VM-based license keys forVeeam Availability Suite (new with v9). Also note that the regional VCSPlicensing guides have been combined into one global guide.1.022 March 2016Updated guide layout2.01 July 2017Updated licensing guide for 2017, including new Veeam products, internaluse VCSP licenses, and “new” machine counters. Also removed restriction inEMEA on installing VCSP rental licenses at customer sites.3.01 February 2018First quarterly update for 2018. Includes new Veeam products and sunset(limited availability) of VCSP perpetual licenses.Contacting VeeamThis guide attempts to cover the majority of Veeam Cloud & Service Provider (VCSP) licensing scenarios. If you have a question ora scenario that’s not addressed here, please contact your Veeam representative or your regional VCSP team for assistance:Asia: [email protected] and New Zealand (ANZ): [email protected], Middle East and Africa-1 (EMEA-1): [email protected], Middle East and Africa-2 (EMEA-2): [email protected] America: [email protected] America: [email protected] 2018 Veeam Software. Confidential information. All rights reserved. All trademarks are the property of their respective owners.302012018

About this guideThis Veeam Cloud & Service Provider Licensing Guide is part of your agreement with Veeam Software and the VeeamCloud & Service Provider (VCSP) program. By accepting the Veeam Partner Enrollment Agreement, you agree to abide bythe terms and conditions in this document.This VCSP Licensing Guide is based on licensing mechanisms in the most recent versions of Veeam products, includingVeeam Availability Suite 9.5. If you’re using a version of Veeam Backup & Replication or Veeam ONE prior to v9,click here for the applicable version of this licensing guide.LegalNo warranties are attached to this document or its contents. This document is subject to change. Updates take effectupon posting to the Veeam ProPartner portal.DefinitionsThe following terms and acronyms are used in this document (listed in the order in which they first appear in the document):VCSP program: The Veeam Cloud & Service Provider (VCSP) program.VCSP partner: A hosting, cloud (CSP) or managed service provider (MSP) that has applied for the VCSP program, beenaccepted by Veeam into the program, and has accepted the Veeam Partner Enrollment Agreement.Veeam EULA: The End User License Agreement (EULA) that governs the use of Veeam products, including useby VCSP partners.Veeam representative: A VCSP partner’s primary contact at Veeam. For Platinum and Gold VCSP partners, this is yourassigned partner manager.Region: The area where you have your primary relationship with Veeam. Regions include: ANZ: Australia and New Zealand Asia: ASEAN, Greater China, South Korea, Japan and India EMEA-1: United Kingdom and Ireland, Nordics, Benelux, DACH, and Southern EMEA EMEA-2: Eastern Europe, Russia/CIS, Middle East and Africa LATAM: Mexico, Caribbean, Central and South America NA: United States and CanadaNote: When used by itself in this document, “EMEA” refers collectively to EMEA-1 and EMEA-2.Veeam end customer licenses: Veeam product licenses that restrict usage to management and processing of thelicensee’s own data.VCSP licenses: Veeam product licenses that allow use of the licensed Veeam product(s) to manage and process third-partycustomer data. VCSP licenses may be rental or perpetual. VCSP licenses are sometimes referred to as “hosting licenses.”www.propartner.veeam.com 2018 Veeam Software. Confidential information. All rights reserved. All trademarks are the property of their respective owners.402012018

Customer machines: Servers (virtual, physical or cloud) protected, managed or hosted by the VCSP partner for itscustomer(s). Customer machines also include servers the VCSP partner uses to provide hosted applications or businesstransaction services (such as payment processing, document delivery, etc.) to customer(s). Note: There is not necessarilya one-to-one relationship between a customer machine and a particular customer. A server that is used to provideservices to multiple customers is still considered a customer machine.Customer machines also include workstations protected or managed by the VCSP partner for its customer(s).VCSP internal-use licenses: Veeam product licenses that a VCSP partner may purchase to manage machines used fortheir own internal business processes (email, CRM, financials, etc.) and not for delivery of services to customer(s).Veeam distributor: A Veeam partner that sells Veeam product licenses to Veeam resellers for resale to end customers.VCSP aggregator: A Veeam distributor or specialized Veeam partner that sells VCSP rental licenses and performsmonthly billing of VCSP partners. In EMEA, VCSP aggregators also sell VCSP perpetual licenses to VCSP partners.Veeam reseller: A Veeam partner that sells Veeam end customer licenses. Outside EMEA, Veeam resellers may also sellVCSP perpetual licenses to VCSP partners.Volume rental agreement (VRA): Option for renting VCSP licenses that involves both a time and a volume commitment.Higher volume commitments carry more discounted pricing.No-commit rental: Option for renting VCSP licenses without any time or volume commitment (or associated volume discount).www.propartner.veeam.com 2018 Veeam Software. Confidential information. All rights reserved. All trademarks are the property of their respective owners.502012018

ProductsVCSP licenses are available for the Veeam products listed below. Except for Veeam Management Pack for System Center,licensing is by managed machine-VM (virtual machine), server or workstation.Paid Veeam ProductsVCSP rental licenses (unit)VCSP perpetual licenses* (unit)1 servern/a1 workstationn/aVeeam Availability Suite: Enterprise Plus andEnterprise Editions*1 VM10 VMsVeeam Backup & Replication: Enterprise Plus,Enterprise and Standard Editions*1 VM10 VMsVeeam Backup for Microsoft Office 3651 usern/a1 machinen/a1 VMn/a1 machinen/a1 VM10 VMs1 CPU socket1 CPU socketVeeam Agent for ServersVeeam Agent for WorkstationsVeeam Cloud Connect Backupfor Service ProvidersVeeam Cloud Connect Replicationfor Service ProvidersVeeam Endpoint Backup for LabTech(ANZ, EMEA and NA only): Server andWorkstation EditionsVeeam ONEVeeam Management Pack for System Center:Enterprise Plus and Enterprise EditionsNotes: While end customer licensing for some Veeam products is available on an annual subscription basis, VCSP licensing is on amonthly rental or perpetual basis only. Rental licensing described in this licensing guide applies to the 2017 and later versions of the VCSP rental price book. If youare on an earlier price book, that price book dictates units used for licensing. Beginning 1 January 2018, VCSP perpetual licensing is available on a limited basis only — for example, to VCSP partners withexisting VCSP perpetual licenses.Important: VCSP licenses for Veeam Availability Suite and Veeam Backup & Replication include the RESTful API,regardless of edition. (End customer licenses only include the RESTful API with Enterprise Plus edition.)www.propartner.veeam.com 2018 Veeam Software. Confidential information. All rights reserved. All trademarks are the property of their respective owners.602012018

VCSP partners also have VCSP usage rights to the following free Veeam products:Free Veeam Products:Veeam Agent for Servers FREEVeeam Agent for Workstations FREEVeeam Availability ConsoleVeeam Backup Free Edition: including Direct Restore to Microsoft Azure and Veeam Explorers for Microsoft Exchange, Active Directory, SharePoint, SQL Server and Storage SnapshotsVeeam Backup & Replication Add-on for KaseyaVeeam Backup & Replication Content Pack for vRealize Log InsightVeeam Backup & Replication Plug-in for LabTechVeeam FastSCP for Microsoft AzureVeeam Management Pack for Veeam BackupVeeam ONE Free EditionVeeam PN for Microsoft AzureVeeam Report Library for System CenterVeeam Stencils for Microsoft VisioVeeam Task Manager for Hyper-VEligibilityVCSP licenses may be purchased by VCSP partners (any level — Registered, Silver, Gold and Platinum).VCSP licenses are typically used to deliver services such as managed backup, cloud backup, Disaster Recovery as a Service(DRaaS), Backup as a Service (BaaS) and migration, as well as in the delivery of hosted infrastructure, Infrastructure as a Service(IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and business transaction services.PricingRetail pricing for VCSP licenses is set by VCSP aggregators and (if outside EMEA and perpetual) by Veeam distributorsand resellers. Retail pricing is based on Veeam’s Manufacturer’s Suggested Retail Pricing (MSRP). Contact a VCSPaggregator or (if outside EMEA) a Veeam distributor or reseller for a quote.Veeam will not increase MSRP for VCSP rental licenses more frequently than once every calendar year. Veeam maydecrease MSRP for VCSP rental licenses or add new VCSP rental offerings at any time. MSRP for VCSP perpetual licenses(if available) is subject to change at any time. VCSP aggregators and Veeam distributors and resellers are notified inadvance of pricing changes, and it’s their responsibility to inform VCSP partners.www.propartner.veeam.com 2018 Veeam Software. Confidential information. All rights reserved. All trademarks are the property of their respective owners.702012018

Product editionsVeeam Availability Suite, Veeam Backup & Replication and Veeam Management Pack for System Center are availablein Enterprise Plus and Enterprise Editions. (Veeam Backup & Replication is also available in Standard Edition.) Endcustomers are not allowed to mix editions; they must use the same edition at any given physical location. Platinumand Gold VCSP partners, however, are not subject to this restriction and may use any mix of Standard, Enterprise andEnterprise Plus editions (as available) in a single environment to meet the needs of different customers. If using rentalVCSP licenses, the VCSP partner must report the number of units for each edition used.Note: If you want to manage several Veeam backup servers through Veeam Enterprise Manager, they must all be runningthe same edition. (This is a technical requirement, not a restriction on license usage.)A Silver VCSP partner with multiple environments may use different editions to service different customers, but only oneedition may be used in any given environment.License key sizeWhen placing its first order, the VCSP partner will receive a license key with expected usage (if rental) or the number ofunits purchased (if perpetual). Veeam may reduce the size of a rental license key to match reported usage.UnitsA VCSP partner may offer its customers a service based on units other than the units that it licenses from Veeam. Forexample, a VCSP partner may offer a cloud repository by the GB or TB instead of by the machine. However, the partnermust still track and report their usage of Veeam products in the units licensed by Veeam.Occasionally, Veeam may offer product licensing that differs from enforcement or usage mechanisms. For example,if a VCSP partner licenses Veeam Management Pack for System Center as part of a package with Veeam Backup &Replication, they will receive a license key for Management Pack that designates number of CPU sockets, even thoughusage (if rental) or units purchased (if perpetual) is VMs. It is the VCSP partner’s responsibility to ensure that its usagedoes not exceed the number of units licensed (and acquire additional licenses as needed), even if Veeam does not havemechanisms in place to enforce that unit of licensing. Likewise, if a VCSP partner is using Veeam Availability Suite (or anyof its component products) prior to v9, product licensing will differ from enforcement or usage mechanisms.ReportingVeeam products may send usage statistics (such as machine counts) to Veeam. For more information, refer to Veeamproduct documentation for the product(s) licensed.Veeam products may display information about usage, and Veeam may request VCSP partners to provide screenshotsof those displays.Veeam may also, at its discretion, offer tools that track usage and require the VCSP partner to provide reports orscreenshots from those tools.www.propartner.veeam.com 2018 Veeam Software. Confidential information. All rights reserved. All trademarks are the property of their respective owners.802012018

Hypervisor swapsVeeam licenses several of its products by hypervisor (VMware vSphere or Microsoft Hyper-V). Veeam allows customersand VCSP partners that are current on support to swap perpetual licenses between hypervisors at no charge. (For VCSPpartners using rental licenses, usage by hypervisor can vary each month.) For VCSP perpetual and internal-use licensesthat are sold in packs of 10 VMs, any license swap must also be in packs of 10 VMs.Example: You purchase a license for 10 VMs of Veeam Availability Suite for Hyper-V. If you’re current on support, you mayswap those 10 VMs of Hyper-V for 10 VMs of vSphere. You may not, however, swap 4 VMs of Hyper-V for 4 VMs of vSphereand keep 6 VMs of Hyper-V.License contentVCSP licenses include: Rights to use the licensed product to manage and process third-party customer data as per section 2.1, paragraph 2 ofthe Veeam EULA Rights to use the licensed product on the specified number of managed machines or sockets, regardless of whetherthe managed machine(s) or host machine(s) are owned by the VCSP partner or housed in the partner’s environmentVCSP rental licenses also include rights to install Veeam product components at customer sites, including rental licensekeys issued to the VCSP. The VCSP partner must install product licenses and product licenses and may not give VCSPlicense keys (license files) to the end customer. In addition, the VCSP partner is responsible for ensuring that all Veeamcomponents, including product licenses, are removed from the customer site if the VCSP partner ceases to provideVeeam-powered services to the customer.Free Veeam products included in the VCSP program also associate with section 2.1, paragraph 2 of the Veeam EULA forVCSP partners who are members in good standing in the VCSP program.VCSP rental licenses include Production support. VCSP perpetual licenses include Production support for one year;Production support for subsequent years must be purchased.Receiving license keysVeeam license keys can be downloaded by designated license administrators from the Veeam License Management portal.If you need a larger license key than what’s available to you on the portal, contact Veeam Order Processing at least2 business days in advance.In some cases, a VCSP partner may merge license keys on the Veeam License Management portal.Example: You have a rental agreement, and your last monthly usage report included 50 VMs of Veeam Backup &Replication Enterprise Edition for vSphere and 50 VMs of Veeam Backup & Replication Enterprise Edition for Hyper-V. Youmay merge your vSphere and Hyper-V license keys on the Veeam License Management portal and receive a single mergedkey for 50 vSphere VMs and 50 Hyper-V VMs of Veeam Backup & Replication Enterprise Edition.www.propartner.veeam.com 2018 Veeam Software. Confidential information. All rights reserved. All trademarks are the property of their respective owners.902012018

Note: Merged license keys of Veeam Backup & Replication and Veeam Cloud Connect for Service Providers (with CloudConnect Backup or Cloud Connect Replication counts other than zero) are not available.Note that automatic license updating is not available for merged license keys.Usage rightsThe VCSP partner is considered the Veeam End User and holds the usage rights for the licensed product(s). Neitherthe license nor the usage rights are transferrable to the VCSP partner’s customer(s). In addition, the VCSP partner’scustomer(s) are not considered to be Veeam customer(s) and are not eligible for benefits afforded to Veeam customerssuch as technical support and certain promotional offers.Except as noted below, use of the licensed product(s) by the VCSP partner’s customer(s) is limited. VCSP licensing is intendedto equip the VCSP partner to deliver hosting, cloud or managed services to its customer(s). VCSP licensing is not intended as analternative to Veeam end customer licenses or as a way for customers to use Veeam products on a monthly basis.The VCSP partner’s customer(s) may use portals included with Veeam products for “self service.” In addition, if the VCSPpartner is managing the deployment and operation of the licensed product(s) at the customer’s site on an ongoing basis,the VCSP partner’s customer(s) may access other product user interface(s). Such access should be complementary to theVCSP partner’s own access of the product(s) to manage or protect customer machines.If the VCSP partner offers Data Center as a Service or hosted infrastructure on VCSP-owned hardware, the VCSPpartner may offer its customer(s) full access to the licensed product(s) in order for customer(s) to manage or protectthe infrastructure provided to them by the VCSP partner. The VCSP partner retains responsibility for product licensekeys, including updating, removing and ensuring sufficient license quantities (monthly usage reporting and/or perpetuallicense purchases, if available).Support entitlementSupport entitlement refers to the right to receive technical assistance from Veeam. Support entitlement follows usagerights and cannot be transferred; it remains attached to usage rights. This means that a VCSP partner must support itscustomers and the VCSP partner is the only party that contacts Veeam for support.VCSP rental licensesAny VCSP partner may procure VCSP rental licenses. Rental licenses represent an operating expense and align the VCSPpartner’s payment for Veeam products with revenue generated from Veeam products.How to rentVCSP rental licenses are available from VCSP aggregators. VCSP aggregators are available in most markets.Contact your Veeam representative or your regional VCSP team for assistance in finding a VCSP aggregator in your area.www.propartner.veeam.com 2018 Veeam Software. Confidential information. All rights reserved. All trademarks are the property of their respective owners.1002012018

Volume rental agreementVCSP volume rental agreements (VRAs) include both a time and a volume commitment. The time commitment is 12consecutive months of usage reporting.Example: You sign up for a VRA on November 6, 2017. Your first month of usage is December 2017, and your rentalagreement runs through November 2018.The volume commitment is specified as a number of points. A point value is assigned to each Veeam product available for rentalunder the VCSP program, and the VCSP partner can meet its volume commitment in any given month with any mix of availableVeeam products. Higher volume commitments carry more discounted pricing.When a partner signs up for or renews a VRA, they lock in pricing at the then-current Veeam MSRP for a full 12 months.So if MSRP is goes up during that period, the partner’s price remains the same. Contact your Veeam representative oryour regional VCSP team for more information.Likewise, if a partner upgrades to a higher volume commitment, their new agreement runs for a full 12 months and theylock in pricing at the then-current Veeam MSRP for those 12 months.No-commit rentalVeeam also offers VCSP partners the option for a “no commitment” monthly rental of product(s) with no volume or timecommitment to Veeam.Note: While Veeam does not set a minimum volume or time commitment, a VCSP aggregator may impose such requirements.Pricing is based on Veeam’s MSRP for no-commit rental. Contact your VCSP aggregator for a quote.Usage reportingThe VCSP partner must report monthly usage within the timeframe specified by Veeam or their VCSP aggregator (forexample, within 5 days of month end). Reporting method (spreadsheet, portal, EDI, etc.) is at the discretion of Veeam orthe VCSP aggregator.Regardless of the number of machines specified in the VCSP partner’s license key, the VCSP par

Veeam Availability Suite: Enterprise Plus and Enterprise Editions* 1 VM 10 VMs Veeam Backup & Replication: Enterprise Plus, Enterprise and Standard Editions* 1 VM 10 VMs Veeam Backup for Microsoft Office 365 1 user n/a Veeam Cloud Connect Backup for Service Providers 1 machine n/a Veeam Cloud Connect Replication for Service Providers 1 VM n/a